Inspire You Wellbeing Ltd
Last updated: 27 October 2026
1. Introduction
At Inspire You Wellbeing Ltd, we understand the importance of privacy, confidentiality and trust.
Whether you’re exploring our website, making an enquiry, accessing therapy or coaching, or working with us as an organisation, we are committed to protecting your personal information.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights you have under UK data protection legislation.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
2. Who we are
Inspire You Wellbeing Ltd provides therapy, coaching, clinical supervision, leadership development, people and culture consultancy, workplace wellbeing services and support for children and families.
We are based in Shoreham-by-Sea, West Sussex, United Kingdom.
Data controller: Inspire You Wellbeing Ltd
Website: inspireyouwellbeing.co.uk
Email: info@inspireyouwellbeing.co.uk
Registered company number: 13815402
Registered office: 190 Upper Shoreham Road, Shoreham-By-Sea, England, BN43 6BG
For the activities described in this notice, Inspire You Wellbeing Ltd generally acts as the data controller. Where we process personal information on behalf of an organisational client, our responsibilities may differ and will be explained in the relevant agreement.
3. Information we collect
Depending on how you interact with us, we may collect:
Personal and contact information
- Name and contact details.
- Organisation and job title.
- Information provided through enquiries, bookings and contact forms.
- Communication preferences.
Service-related information
- Information needed to arrange and deliver therapy, coaching, supervision or consultancy.
- Appointment and attendance records.
- Relevant personal circumstances, goals and support needs.
- Information supplied by parents, carers or organisations where appropriate.
Sensitive personal information
Some services require us to process information relating to physical or mental health, disability, wellbeing or other sensitive circumstances.
This information is treated with particular care and is collected only where relevant and necessary.
Website and technical information
- IP address and browser information.
- Website usage and interactions.
- Cookie preferences.
- Information collected through analytics and similar technologies, where permitted.
Financial and administrative information
- Billing details.
- Payment and transaction records.
- Information required for accounting, contractual and legal purposes.
We aim to collect only information that is necessary for the relevant purpose.
4. How we use your information
We use personal information to:
- Respond to enquiries and provide information about our services.
- Arrange appointments, consultations and discovery calls.
- Deliver therapy, coaching, supervision, training and consultancy.
- Communicate with clients and organisational contacts.
- Manage bookings, contracts, invoices and payments.
- Maintain appropriate professional and service records.
- Improve our website and services.
- Send newsletters, resources and marketing communications where permitted.
- Meet our legal, safeguarding and professional responsibilities.
- Protect the security and integrity of our systems.
We do not sell personal information to third parties.
5. Our lawful bases for processing
We process personal information only where we have an appropriate lawful basis.
Depending on the activity, this may include:
Contract: Where processing is necessary to provide services you have requested or to take steps before entering into a contract.
Legal obligation: Where we must retain or disclose information to comply with applicable law.
Legitimate interests: Where processing is necessary for the reasonable operation, security and development of our business, provided those interests are not overridden by your rights.
Consent: Where we ask for your agreement, including for certain marketing communications or optional activities.
Vital interests: In exceptional circumstances where processing is necessary to protect someone’s life.
Where we process special category information, such as health information, we must also identify and document an appropriate additional condition under Article 9 of the UK GDPR.
The condition used will depend on the service and circumstances. It may include explicit consent or a relevant health or social care condition where the legal requirements are met.
Our processing activities and their lawful bases are documented internally.
6. Therapy, coaching and confidential information
We recognise that individuals accessing therapeutic services may share highly personal information.
We take appropriate steps to protect confidentiality and restrict access to those who have a legitimate need to know.
Information may be shared with an appropriately authorised practitioner or supervisor where necessary for service delivery, professional supervision or safeguarding.
Confidentiality is not absolute. Information may need to be disclosed where required by law, where a relevant safeguarding duty applies, or where disclosure is otherwise legally justified.
Any additional confidentiality arrangements will be explained through the relevant service agreement or consent documentation.
7. Children’s information
Some of our services support children, young people and families.
We take additional care when collecting and processing children’s personal information.
We consider the child’s age, understanding, privacy rights and the circumstances in which information is provided.
Where appropriate, we involve parents or carers and explain how information will be used.
Information about children is shared only where there is an appropriate legal basis and a legitimate need, including where safeguarding responsibilities apply.
8. Marketing communications
We may contact you with relevant news, resources, events or information about our services where permitted by law.
Where consent is required, we will obtain it before sending marketing communications.
You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.
Unsubscribing from marketing does not prevent us from sending essential communications relating to services you have booked or contracts you hold.
9. Cookies and website analytics
Our website may use cookies and similar technologies to support essential website functions, remember preferences and understand website usage.
Non-essential cookies and tracking technologies will be used only where the applicable consent requirements have been met.
You can manage your preferences through our website’s cookie controls.
10. Sharing your information
Where necessary and legally permitted, we may share information with:
- Practitioners and associates involved in delivering services.
- Technology providers supporting our website, communications, bookings and administration.
- Payment processors and accounting providers.
- Professional advisers.
- Regulatory authorities or other bodies where legally required.
- Safeguarding agencies or emergency services where appropriate and legally justified.
We require service providers processing personal information on our behalf to apply appropriate confidentiality and security protections.
We do not disclose confidential client information to an employer or other organisation simply because that organisation has funded a service.
Any agreed reporting arrangements will be explained separately and must comply with applicable data protection and confidentiality requirements.
11. International data transfers
Some technology providers may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will ensure that an appropriate legal transfer mechanism and relevant safeguards are in place.
These may include UK adequacy regulations or approved contractual safeguards.
12. How long we keep information
We retain personal information only for as long as necessary for the purpose for which it was collected, including relevant legal, contractual, safeguarding and professional obligations.
Different categories of information may have different retention periods.
For example, enquiry records, financial records, adult therapy records and children’s records may need to be retained for different lengths of time.
When information is no longer required, we take appropriate steps to securely delete, destroy or anonymise it.
13. How we protect your information
We use appropriate technical and organisational measures to protect personal information.
These may include access controls, secure systems, confidentiality requirements, appropriate staff and associate procedures, and secure methods of storing and transferring information.
No online system can guarantee absolute security, but we work to minimise risks and respond appropriately to suspected data security incidents.
14. Your data protection rights
Depending on the circumstances and applicable exemptions, you may have the right to:
- Access your personal information.
- Request correction of inaccurate information.
- Request deletion of information.
- Request restriction of processing.
- Object to certain processing activities.
- Receive certain information in a portable format.
- Withdraw consent where consent is the lawful basis.
- Exercise rights relating to qualifying automated decisions.
To exercise your rights, please contact:
info@inspireyouwellbeing.co.uk
We will respond in accordance with applicable legal requirements.
15. Complaints
If you have concerns about how we handle your information, please contact us so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
16. Links to other websites
Our website may contain links to external websites and services, including our separate CoreSeven platform.
External websites may operate under their own privacy policies.
We recommend reviewing those policies before providing personal information.
17. Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology or legal requirements.
The latest version will be published on this website, with the date of the most recent update shown above.
18. Contact us
For questions about this Privacy Policy or how we handle personal information, contact:
Inspire You Wellbeing Ltd
Shoreham-by-Sea, West Sussex, United Kingdom
Email: info@inspireyouwellbeing.co.uk